Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Thompson's Custom Cycles, LLC. The collective work includes works that are licensed to Thompson's Custom Cycles, LLC. Copyright 2003, Thompson's Custom Cycles, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Thompson's Custom Cycles, LLC or purchasing Thompson's Custom Cycles, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Thompson's Custom Cycles, LLC or to purchase Thompson's Custom Cycles, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Thompson's Custom Cycles, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Thompson's Custom Cycles, LLC used in the site are trademarks or registered trademarks of Thompson's Custom Cycles, LLC


Warranty Disclaimer
Thompson's Custom Cycles, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Thompson's Custom Cycles, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Thompson's Custom Cycles, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Thompson's Custom Cycles, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Thompson's Custom Cycles, LLC product is mistakenly listed at an incorrect price, Thompson's Custom Cycles, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Thompson's Custom Cycles, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Thompson's Custom Cycles, LLC shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Thompson's Custom Cycles, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Thompson's Custom Cycles, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Thompson's Custom Cycles, LLC.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Thompson's Custom Cycles, LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Thompson's Custom Cycles, LLC products) must be commenced within one (1) year after the claim or cause of action arises. Thompson's Custom Cycles, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Thompson's Custom Cycles, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Thompson's Custom Cycles, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Thompson's Custom Cycles, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Thompson's Custom Cycles, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Thompson's Custom Cycles, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Thompson's Custom Cycles, LLC in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Thompson's Custom Cycles, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Thompson's Custom Cycles, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Thompson's Custom Cycles, LLC, Thompson's Custom Cycles, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Thompson's Custom Cycles, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Thompson's Custom Cycles, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Return Policy

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Original sales receipt must accompany returns.


We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:


  • -without showing signs of wear or damage in any way


  • -within 7 calendar days of the delivery date (after 7 days no returns are allowed)


  • -must not be a special order or a custom order

  • (Explanation of custom or special order is any non-stock item or an item built to your specifications, example would be length or finish )  


  • -unless noted that it cannot be returned or has a different return policy time period other then 7 days noted in that items particular item description.


If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately.


Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.


Customer is responsible for all shipping costs if seller is not at fault.

Warranty:

WARRANTY ACTIVATION

Thompson’s Custom Cycle’s products have a lifetime warranty for defects in material and/or workmanship. In order to activate your warranty you need to send a signed copy of the warranty to Thompson’s Custom Cycles, LLC within 30 days upon receiving your purchase. We have enclosed a copy of the warranty for your records.

WARRANTY PROHIBITING

Your lifetime warranty does not cover any damage to the product caused by mistreatment, neglect, accident, alteration, improper installation or collision. All swingarms are designed to work with OEM shock set up. Any other set up such as strut and air ride systems will void warranty. Warranty will not cover any damage to the finish of the swingarm(chrome, powder coating, ETC.).  Warranty does not cover any damages other then said swingarm.  Warranty does not cover labor cost, lift fees , or storage fees.   Thompsons Custom Cycles, LLC assumes no liability for damages incurred by the purchaser in the use of its product.  Purchaser assumes all liability and responsibility for installing and maintaining said merchandise to his/her motorcycle.  The purchaser recognizes that any alteration or modifications to any motorcycle may increase the risk of injury or accident.  Thompson’s Custom Cycle, LLC will not repair any swingarm or parts that have been repaired or altered by a party other than Thompson’s Custom Cycles, LLC. All of Thompson’s Custom Cycles, LLC’s warranties are non transferable.

WARRANTY SERVICE

Please send all parts to Thompson’s Custom Cycles, LLC at the address provided at the top of this page and include complete information about the nature of the defect. The customer is responsible for all shipping costs. Thompson’s Custom Cycles, LLC is not responsible for parts that get lost or stolen in route to be repaired. You are encouraged to ship the parts via the safest means possible and to package them so as not to incur any further damage.   Thompson’s Custom Cycle, LLC will make every effort to ship the replacement parts in a timely approach, however, please be aware delays can occur due to industrialized schedules. You will be contacted as soon as the part is received and given an estimated turnaround time.

LOST OR STOLEN PACKAGES                                                                            

We ship all swingarm packages via UPS with delivery confirmation and signature confirmation. Once a package is scanned as delivered, we cannot be accountable for lost or stolen packages.  No refunds will be issued from Thompson’s Custom Cycles, LLC for packages scanned as delivered to the address specified by customer.


 Contact us:
214 Darlington Avenue
Hartsville, SC 29550
843-383-9612